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How to Switch to Cloud PBX Efficiently and Effectively

Calling a business is the first point of contact between the business and the outside world.  This first impression must be a good one.  Most callers nowadays expect a response, and a failed call is not an acceptable outcome.  Additionally, most callers expect to be able to use a variety of communications methods, traditional PSTN calls, internet access to a…

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What is Conference Bridge Calling and How to Use it?

The increasing use of VoIP systems and the current anti-Covid measures have brought video-conferencing to everyone’s attention. Most VoIP systems, both local and hosted support it, and there are specialised video-conferencing software applications that deliver sophisticated solutions, particularly for the larger multi-site and multi-country organisations. However, conferencing does not always need video, and on occasion, video is not possible because…

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How VoIP Can Help in Remote Working

Working from home is rapidly becoming the new normal worldwide.  Businesses are quickly modifying their strategies and operations to accommodate it.    Ome area of particular interest is that of integrating VoIP for Business into the remote working scenario. There has, admittedly, been a slow move towards remote working as the digital infrastructure spreads and improves in recent years.  Internet access through WiFi…

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What Are the Benefits of VoIP for Organisations?

VoIP for business is now the defacto standard for business communications. Having established itself during the pandemic as essential to communicate with remote workers, customers, and suppliers, the push is to find new and innovative ways to leverage VoIP for business to provide more cost benefits and deliver new cost-effective services. VoIP is usually viewed as the basis of a Unified Communications Strategy.…

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The Many Benefits of VoIP Conference Calls for Your Business

VoIP for Business has become a fixture in the marketplace. Most businesses use it, appreciating the many benefits it can bring them. The benefits associated with VoIP for Business have been highlighted by the increases in remote working and working from home following the restrictions imposed by the pandemic. That has, in turn, driven a need for video conferencing as an essential corporate…

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10 Tips for a Smoother Online Conference Call Meeting

The ability of VoIP for Business to host Conference calling and remote meetings is now an essential part of an organisation’s business tools. Unfortunately, there have been many reports of failures and poor performance using ZOOM and other collaboration tools. While some poor conference calls may have been because of VoIP for Business technology failings, most are because participants are not familiar with the…

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Is VoIP good for Small Business?

VoIP for Business has become commonplace in the business and personal marketplace.  Most businesses use it, bringing them many benefits.  The increases in Increased remote working and working from home following the restrictions imposed by the pandemic has meant many more small businesses using VoIP for Business. Originally VoIP meant a level of expense that put out of the reach of the…

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7 Most Common VoIP Issues and How to Fix Them

Many organisations have implemented VoIP Solutions as part of their move to an Integrated  Communications Strategy. Usually, the rationale includes the financial benefits of toll-free long-distance and International calling, improved customer relations, and better performance and productivity in the workplace. However, if the VoIP Solution is not properly implemented and managed, problems can arise over time. Without becoming too technical, here are some of…

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What is Contact Centre as a Service and Why Businesses Need One?

The “as a Service” concept has become common as Cloud usage expands. We now see SaaS, “Software as a Service” and PaaS, “Platform as a Service” for example. There are other implementations of the concept, generically known as XaaS In terms of customer service, CCaaS, “Contact Centre as a Service” has begun to gain some traction. What is XAAS? In…

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Migrating to UCaaS? Should you keep your SIP Trunk Carrier?

Back in the day, most businesses had an in-house PBX system connected to the public switched telephone network (“PSTN”), operated by a manual or automatic switching system.  Then came the Internet and digital communications.  The in-house PBX was connected to the PSTN and the Internet using a SIP Trunk. Strictly speaking, SIP Trunks were not necessary since a PBX could connect using standard…

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