Calling a business is the first point of contact between the business and the outside world.  This first impression must be a good one.  Most callers nowadays expect a response, and a failed call is not an acceptable outcome.  Additionally, most callers expect to be able to use a variety of communications methods, traditional PSTN calls, internet access to a…

The increasing use of VoIP systems and the current anti-Covid measures have brought video-conferencing to everyone’s attention. Most VoIP systems, both local and hosted support it, and there are specialised video-conferencing software applications that deliver sophisticated solutions, particularly for the larger multi-site and multi-country organisations. However, conferencing does not always need video, and on occasion, video is not possible because…

Working from home is rapidly becoming the new normal worldwide.  Businesses are quickly modifying their strategies and operations to accommodate it.    Ome area of particular interest is that of integrating VoIP for Business into the remote working scenario. There has, admittedly, been a slow move towards remote working as the digital infrastructure spreads and improves in recent years.  Internet access through WiFi…

VoIP for business is now the defacto standard for business communications. Having established itself during the pandemic as essential to communicate with remote workers, customers, and suppliers, the push is to find new and innovative ways to leverage VoIP for business to provide more cost benefits and deliver new cost-effective services. VoIP is usually viewed as the basis of a Unified Communications Strategy.…

VoIP for Business has become a fixture in the marketplace. Most businesses use it, appreciating the many benefits it can bring them. The benefits associated with VoIP for Business have been highlighted by the increases in remote working and working from home following the restrictions imposed by the pandemic. That has, in turn, driven a need for video conferencing as an essential corporate…

The ability of VoIP for Business to host Conference calling and remote meetings is now an essential part of an organisation’s business tools. Unfortunately, there have been many reports of failures and poor performance using ZOOM and other collaboration tools. While some poor conference calls may have been because of VoIP for Business technology failings, most are because participants are not familiar with the…