IT departments are under considerable financial pressure.  Nothing new, but the events of the last couple of years have forced many businesses to reduce or fix their IT budget while at the same time implementing new strategies. IT Support costs have been increasingly under scrutiny. Many Businesses now have a significant online presence having adopted e-commerce to replace bricks and mortar outlets.…

One of the major developments in communications riding on the back of improvements in networking and the spread of global networks has been communications using the Voice over IP (“VoIP”) protocol. Simply put, VoIP is a way of using existing digital data networks to carry voice traffic. It can be implemented by adding hardware and software to an existing network,…

Hosted voice, also known as cloud-based or hosted PBX (private branch exchange) systems, is a modern way for businesses to manage and organize their telecommunications. Hosted voice systems, both PSTN and VoIP based, allow businesses to move their phone system to the cloud, which provides a number of benefits over traditional on-premises PBX systems. Businesses can move their existing PSTN…